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Wholesale Customer Service Advisor

Listing ID: 1267999

Wholesale Customer Service Advisor

Type of Position: Permanent Position
Company / Organisation / Artist Name: Superdry
Location: Central London, London, UK
Hours: Full Time
Experience: Entry level
Specified Hours: 37.5 hours per week
Reference Number: 8564
Twitter Handle: @
Deadline: 17th February 2023
Ad Expires In: 1 week 3 days

As the Customer Services Advisor you will be part of the UK Wholesale team based in Cheltenham who are responsible for the whole shipping procedure for our customers in this area.

You will:

  • Work closely with the UK Sales Team
  • Deal with customers and resolve problems quickly
  • Order handling, process returns, create and supply master data
  • Handle customer complaints as well as shortages
  • Communicate with the accounts department and the warehouse for regular updates
  • Ensure orders are shipped and keep customers up to date with deliveries
  • Prepare and compile reports in excel to show delivery status to keep sales team up to date
  • Manage the process of raising PO numbers for orders
  • Support during the sales season with order deadlines and order uploads

About You:

  • Proven track record in wholesale within the fashion industry
  • A good analytical know-how, as well as a good commercial understanding
  • Good customer orientation and service mentality
  • Structured, independent and solution orientated
  • Confident in Excel
  • Team player and flexible
  • Strong communicator
  • Good IT knowledge, especially MS Office programs Word, Excel, Powerpoint

Working for Superdry has never been so rewarding…

  • 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
  • An additional day off to celebrate your Birthday
  • Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
  • Company Pension scheme
  • All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
  • A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
  • Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
  • A health cash plan is open to all employees.
  • Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
  • Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
  • A range of learning and development materials to help you in your career and grow with us
  • We like to give back, so we allow our employees time off for volunteering work
  • A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
  • You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
  • A range of local discounts with businesses across Gloucestershire
  • At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.
We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections. 

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people. 

We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?


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