Dune London is the leading affordable luxury footwear and accessories brand in the UK, with broad distribution across both the UK and internationally. It has 50 stores in the UK and over 100 in 25 countries around the world. The company is entering a period of sustained growth, both through additional stores, expansion of sales on its online channels and through third-party partners, both in the UK and globally. Celebrating its 30th anniversary the group has over the years built an enviable position as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street.

The Role

Dune London is looking for a highly organised, detail-oriented professional to provide accurate, timely, and professional operational support to our Global Wholesale team.  In this role, the Wholesale Operations Coordinator will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end operational excellence across all markets.

The successful applicant will play a key part in executing core activities across order management, go-to-market setup, partner operations, and data accuracy—ensuring strong process discipline, consistent service delivery, and revenue protection.

The Wholesale Operations Coordinator will be essential in supporting the scale and efficiency of global wholesale operations, driving workload execution, maintaining data integrity, and enabling seamless cross-functional collaboration.

Responsibilities of the Wholesale Operations Coordinator:

• Act as first-line support for wholesale partner operational queries, managing responses in line with agreed SLAs.
• Execute order processing, maintenance and updates in line with direction from the Wholesale Operations Managers, ensuring full accuracy and data integrity across the orderbook.
• Implement order amendments, cancellations and updates following manager approval, ensuring all changes are accurately reflected and communicated.
• Support seasonal go-to-market readiness across US and ROW markets, executing setup across platforms such as NuORDER alongside the Wholesale Operations Managers.
• Maintain tracking of debit notes, chargebacks and disputes, supporting investigation and escalating issues to the relevant Wholesale Operations Manager.
• Prepare and maintain accurate operational data and reporting inputs to support performance tracking.
• Maintain and update SOPs and process documentation, ensuring alignment with US and ROW operational requirements.
• Proactively identify inefficiencies or recurring issues and raise improvement opportunities.
• Collaborate closely with Sales, Logistics/DC, Finance, Buying and Merchandising teams.

Marketing-Specific Operational Support:

• Support US operations with EDI and vendor portal activities, including data validation, document tracking and compliance checks under the guidance of the US Wholesale Operations Manager.
• Support ROW operations with distributor coordination, documentation and region-specific order requirements under the guidance of the ROW Wholesale Operations Manager.
• Assist in maintaining compliance with retailer and regional requirements across both US and ROW markets.

What Dune London is looking for…

Required:

• Experience in a wholesale, operations or coordination role
• Strong attention to detail and organisational skills
• Confident Excel skills and ability to manage data accurately
• Clear written and verbal communication skills
• Professional and proactive approach to partner and team interactions

Beneficial:

• Exposure to NuORDER or B2B wholesale platforms
• Understanding of order-to-cash processes
• Experience working with logistics, DCs or retail systems

Dune London Perks:

• Blended working – spreading your time across our office and remote working
• Brand new sustainable office in bustling West London (near Westfield)
• Friendly and open culture with flat structures allowing plenty of opportunity for development.
• Company growth and opportunity; Dune is opening new stores and channels and evolving all the time
• Open-minded company, welcoming thoughts and ideas to be shared
• Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK.
• 60% employee discount on Dune products – what’s not to love!
• 25 days holiday (plus the bank holidays)
• Cycle2work
• Company pension scheme
• Life assurance for all team members
• We look after our people
• 3.00 p.m. finish every pay day Friday!
• Team socials and drinks – we like to have fun!
• Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance.
• Our own Wellbeing Allies – there to talk when you need them.