SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody.

At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers.

As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.

As we continue to grow across EMEA markets, we are committed to delivering a seamless and exceptional customer experience. We are looking for a proactive and detail-oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.

Key Responsibilities of the Wholesale Operations & Customer Service Coordinator:

• Process and manage wholesale and franchise orders accurately using ERP/order, across EMEA markets.
• Monitor order progress from confirmation through to delivery.
• Coordinate with the 3PL in Europe and logistics teams to ensure on-time delivery.
• Route and coordinate Ex-Works shipments, liaising with customer-nominated freight forwarders and managing customers’ booking portals. 
• Prepare and manage shipping documentation and export paperwork where required.
• Prepare proforma invoices for pre-payment customers.
• Liaise with the AR team for payment discrepancies, compliance charges and credit hold.
• Handle order amendments, returns, and credit requests.
• Support the sales team with customers’ requests.
• Build relationships with wholesale and franchise partners, and respond to enquiries regarding pricing, product availability, and deliveries.
• Assist with sales orders reports and general order book management.
• Maintain accurate customer records, pricing, and order data.
• Support the implementation of process improvements and workflow optimisations.
• Maintain up-to-date documentation, SOPs, and process guidelines.

What Skims is looking for:

• A minimum of 2 years' experience in a similar role, working with key accounts such as Selfridges, Harrods, and Net-a-porter.
• Proficient with Excel and Outlook
• Solid understanding of wholesale order processes and logistics.
• Strong attention to detail and ability to maintain data accuracy across systems.
• Excellent organisational skills and ability to manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal, for internal teams and customers.

Benefits, Culture and Perks

• Private Medical Insurance (PMI)
• Group Life Assurance
• Income Protection 
• Critical Illness
• Pension Scheme
• Modern Health
• ClassPass