THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce.  Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations.

Today, THG Ingenuity provides an integrated operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience.

The platform comprises: 

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. 
• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.  
• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel 

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. 

THG is looking for a commercially minded Ecommerce Executive to join the Ecommerce & Marketing team in Manchester.

This is a hands-on, fast-paced role at the heart of our ecommerce operations, driving day-to-day DTC ecommerce delivery across a portfolio of client accounts and owning on-site execution, performance analysis, email campaign delivery, and client ticket management. 

Suitable applicants will have a strong commercial acumen, an eye for detail, and the confidence to work across multiple platforms - including THG Ingenuity's proprietary tech stack, and our CRM tooling. 

Key Responsibilities of the Ecommerce Graduate

Ecommerce Performance & Data Analysis:

• Monitor and analyse DTC ecommerce performance, including traffic, conversion funnels, revenue, and AOV 
• Build and maintain regular performance reports, translating data into clear, actionable insights 
• Conduct on-site analysis to identify opportunities to improve the customer journey and conversion rate 
• Support A/B testing initiatives and document findings 

On-Site Management — THG Ingenuity & Shopify:

• Execute on-site changes across THG Ingenuity's ecommerce platform and Shopify, including product uploads, content edits, promotional mechanics, and navigation updates 
• Manage asset optimisations such as updating banner messaging, imagery, and promotional content 
• Maintain site accuracy and consistency across all product, category, and landing pages 
• Follow QA processes to ensure all changes are tested and signed off before going live 
• Support the delivery of campaign and site takeover activity in line with the trading calendar 

CRM & Email Delivery — THG Personify:

• Build, test, and schedule email campaigns within THG Personify in line with the CRM calendar 
• Ensure all emails are accurately built, QA'd across devices and clients, and correctly segmented prior to deployment 
• Support list management, audience segmentation, and CRM performance reporting 
• Identify and flag performance trends and anomalies to the wider team 

Client Ticket Management:

• Act as first-line management for self-serve client tickets related to ecommerce operations 
• Triage, respond to, and resolve tickets within agreed SLAs 
• Escalate complex issues to the appropriate team members where required 
• Maintain clear records of ticket activity and resolutions 

What THG is looking for:

• Can-do attitude with the excitement to learn within a fast-paced, managed services environment. 
• Comfortable working across both trading (site performance, promotions, conversion) and marketing (paid and organic channels). 
• Data-literate and analytically confident - experienced with GA4, and ideally familiar with THG Ingenuity’s ecommerce and CRM platforms or comparable market tools. 
• Excellent communicator with proven experience managing client or stakeholder relationships. 
• Natural problem-solver who thrives in a fast-paced, high-accountability environment. 

If you’re a graduate or looking to take your first step into ecommerce, we’d love to hear from you. Apply now to start your career with us.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.