Barbour has an exciting opportunity for an Ecommerce Apprentice to join our DTC Ecommerce team here at our Head Office in South Shields.

The Ecommerce Apprentice will be key to supporting the day-to-day running of Barbour’s ecommerce websites, working closely with the wider ecommerce team, IT, Customer Services and Warehouse.  This will include providing experience across ecommerce operations, website content, reporting and projects.  The successful candidate will help check the websites, investigate issues and test changes, while learning how the different areas of the business work together to deliver a smooth and consistent online shopping experience.

Responsibilities of the Ecommerce Apprentice:

• Support the day-to-day running of Barbour's ecommerce websites.
• Carry out regular website checks, including product information, navigation search, basket and checkout and raise any issues with the relevant team.
• Help investigate website and order issues, gathering the information needed for internal teams or external partners to resolve them.
• Test website fixes, updates and new features, recording results and flagging any problems.
• Assist with updates to website content, including delivery information, FAQs and other customer information.
• Support the preparation and checking of promotions, campaigns and seasonal activity.
• Keep task lists and issue tracker up to date, following up on outstanding actions.
• Work with IT, Customer Services and Warehouse to support queries relating to orders, delivery and returns.
• Assist with reporting and data checks to help the team monitor performance and identify recurring issues.
• Support projects to improve the online customer experience.
• Keep process guides and team documents up to date.
• Learn to use Barbour's ecommerce and CRM systems, including Salesforce Commerce Cloud.

What Barbour is looking for:

• An interest in ecommerce, retail and how online businesses operate.
• A willingness to learn new systems, processes and skills.
• Strong attention to detail and a methodical approach to tasks.
• Good organisational skills, with the ability to manage priorities and follow actions through to completion.
• Clear written and verbal communication skills.
• A practical approach to problem-solving and the confidence to ask questions or flag issues.
• Comfortable working with numbers and learning to use spreadsheets and reporting tools.
• The ability to work collaboratively with different teams.
• An interest in delivering a positive customer experience.

Barbour Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Staff Shop
• Healthcare Cash Plan
• 25 days holiday as standard, increasing with length of service, plus bank holidays
• Access to training and development activities to support your career development
• Free onsite parking
• Subsidised canteen
• Operate hybrid & flexible working
• 4 pm finish on a Friday
• Wellbeing support