We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. 

The Role of CRM Stylist

You will deliver on brand multichannel styling and seasonal product styling for all New Looks owned channels: Ecommerce, email and social.

What you'll get working at New Look:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discounts and offers
• Private pension scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (Eligible after 2 years’ service)
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

 
What the CRM Stylist will be doing:

• Responsible for the product focus of all CRM pushes, collaborating with Ecom, brand and Creative on email creation, driving key pushes and imagery selection, both through advanced planning and where needed reacting to trade, weather and new trend information.
• Working closely with Design from the initial Design presentation to ‘final rack up’, you have a full knowledge of the key product for each phase across all categories.
• You are a ‘go to person’ for what’s going on product for wider teams such as Brand, Marketing and Ecommerce. Using that knowledge to guide and direct product pushes and selection. As a key styling member, you know what’s going on and will challenge positively to get the right product results.
• Creating ‘on brand’ commercial looks for each category, push and phase in line with the calendar and buying crit paths.
• Working into briefs and working ahead to deliver product pushes in line with the marketing calendar. Create seasonal style guides to deliver on digital content needs.
• Lead the CRM weekly call to direct the customer emails content in response to CRM’s requirements of the journey and push
• Select and decide assets for weekly homepage updates, promo banners, landing page refreshes and Seasonal Site Furniture updates across all departments.
• Responsible for checking stock levels for product pushes
• Working cross-functionally to deliver on product requests
• Works closely with product coordination Manager and PCM’s assistant to align on key product pushes, correct intakes and timings.
• Taking the overarching packs from the PCM and being able to add to them and build out in real time.
• Supporting and mentor the Assistant Stylists so that they can deliver and thrive.
• Work closely with social and content teams on the planning and execution of content, shoots and other activities.
• Working seamlessly with the wider teams across the business and being a positive ambassador for New Look.
• The ability to thrive in a fast-paced environment. Its retail-things change all the time, and you thrive on it with a problem-solving ‘can-do’ approach to things.
• Working with the Creative director, Head of Design and Senior Styling Manager to support on the ways to wear shoots when required and ‘virtual’ omnichannel Looks book. To be used as a guide for all channels each season. Styling up key items into commercial looks that inspire and delight.

 
What New Look is looking for:

• At least 2 years' experience in styling
• Fashion retail experience, across multiple categories.
• Excellent knowledge across the fashion and retail industry.
• Excellent communication skills, both written and verbal.
• Team player, ability to collaborate and work alongside peer group.
• Multichannel focused.
• Customer-focused. High awareness of trends and ability to forecast.
• Proficient with Excel and PowerPoint
• Able to read and understand trackers- product intakes, stock charts, and the programmes we use to monitor this.
• Able to easily pick up digital platforms, as this is where all our creative is done now.
• A bit of knowledge in marketing, as so much of what we do involves acting on customer wants, needs, searches, etc
• Confident in busy times. The ability to act quickly and be reactive but in a calm manner without being overwhelmed by the pace.
• Someone who can work cross-functionally with brand, digital design, SO and Trade.
• Experience in CRM and styling for digital is a plus

 
Why New Look?

We care about you and the planet and believe fashion should be a force for positive change.  We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. 

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. 

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.