At Bespoke-ly by Not Another Bill, we create thoughtful, design-led gifting experiences for global brands and individuals. From one-off bespoke projects to large-scale international campaigns, we handle everything from sourcing to fulfilment.

Shipping is a critical part of what we do — it’s the final step in delivering our product and experience to customers all over the world.

We’re looking for a highly organised, proactive Shipping & Logistics Assistant to support day-to-day operations across both our DTC (Not Another Bill) and B2B (Bespoke-ly) businesses in Ladbroke Grove, London.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes ownership of getting things done.

The role of Shipping & Logistics Assistant

You’ll play a key role in ensuring shipments move efficiently from suppliers to warehouse, and from warehouse to customers globally. You’ll be working closely with the Head of Shipping & Logistics, as well as our Production, Ecommerce, and Corporate teams. 

This is a hands-on role where no two days are the same — from coordinating shipments and preparing documentation, to resolving delivery issues and improving processes.

A day in the life of the Shipping & Logistics Assistant:

• Coordinate and monitor inbound and outbound shipments across UK, EU, and international destinations
• Prepare and check shipping documentation (commercial invoices, customs forms) ensuring accuracy and compliance
• Track orders through the full supply chain, identifying and resolving issues proactively
• Act as a first point of contact for shipping issues, including delays, failed deliveries, and customs holds
• Liaise with suppliers, couriers (e.g. DHL, DPD), and customers to ensure smooth delivery and clear communication
• Maintain accurate shipment data across systems (Shopify, Unleashed, courier platforms)
• Investigate and resolve discrepancies such as address issues, label errors, and stock mismatches
• Support reporting on shipping performance, delivery success rates, and cost tracking
• Work with internal teams to improve processes and increase efficiency across logistics operations

What success looks like in the role:

• Shipments are dispatched accurately and on time, with clear and compliant documentation
• Issues (delays, failed deliveries, customs holds) are identified early and resolved quickly
• Internal teams are kept informed with clear, proactive communication
• You take ownership of day-to-day shipping operations, managing multiple priorities without things slipping
• Opportunities to improve processes, reduce errors, and increase delivery success are regularly identified and acted on

What Not Another Bill is looking for:

• Highly organised with strong attention to detail
• Proactive and solutions-focused — you don’t wait for problems to escalate
• Comfortable working in a fast-paced environment with changing priorities
• Strong communication skills, both internally and externally
• Experience in logistics, operations, or administrative roles
• Familiar with courier systems, e.g. DHL, DPD, etc. and shipping processes
• Comfortable working across multiple systems, e.g. Shopify, Unleashed, Monday . com / ClickUp or similar
• Foundational knowledge of international shipping and customs processes

What we offer:

• A dynamic, fast-paced environment with a creative and ambitious team
• Exposure to global logistics operations and high-profile client projects
• Clear progression opportunities within shipping & logistics
• The chance to take real ownership and make an impact from day one

Benefits:

• 25 days annual leave + bank holidays
• One day per week working from home
• Two weeks of remote work per year
• Team Socials
• Employee Discount
• Art Pass
• Birthday Leave 
• Finder’s Fee
• Loan-a-bicycle. 
• Tax-free travel allowance.
• Sabbatical Leave