JUJUHOME is looking for an enthusiastic, knowledgeable Store Associate to join the team in Hackney Wick, London, on a part-time, permanent basis.

As the first point of contact for our customers, the Store Associate will play a vital role in delivering an exceptional in-store experience that reflects the JUJUHOME ethos.  This will include welcoming and advising customers, maintaining the store environment, supporting day-to-day operations, and helping to drive sales through genuine product passion and expertise.

Key Responsibilities of the Store Associate

Customer Experience:

• Welcome every customer with warmth and professionalism, creating a relaxed and inspiring shopping environment.
• Develop an in-depth knowledge of our product range — including provenance, materials, care instructions, and styling potential — to provide genuine and informed recommendations.
• Assist customers with product selection, gifting ideas, and interior styling queries, tailoring your approach to each individual.
• Handle customer enquiries, feedback, and complaints with care and professionalism, escalating to the Store Manager when appropriate.
• Support online orders and any in-store fulfilment requirements.

Sales & Operations:

• Operate the point-of-sale (POS) system accurately, processing sales, exchanges, and returns in accordance with company policy.
• JUJUHOME, Hackney Wick, London | Confidential | Page 1JUJUHOME | Store Associate — Job Description
• Contribute to achieving individual and store sales targets by confidently upselling and cross- selling products.
• Open and close the store as required, following all security and cash handling procedures.
• Process incoming deliveries, check stock against purchase orders, and ensure new productis logged and displayed promptly.
• Maintain accurate stock levels and carry out regular stock replenishment on the shop floor.
• Assist with stocktakes and inventory counts as directed.

Visual Merchandising & Store Presentation:

• Maintain the highest standards of store presentation at all times, ensuring displays are tidy, fully stocked, and visually coherent.
• Assist in implementing seasonal and promotional visual merchandising changes in line with brand guidelines.
• Take care when handling fragile or high-value items, and ensure safe and appropriate product placement.
• Identify opportunities to improve the customer journey and product display, sharing ideas with the Senior Leadership Team.

Community & Brand Engagement:

• Act as a genuine ambassador for JUJUHOME, representing the brand with enthusiasm and integrity both in-store and in the local community.
• Support in-store events, product launches, and community activations as required.
• Assist with content creation for social media (photography, short-form video) in collaboration with the Creative Team.
• Build lasting relationships with local regulars and contribute to the store’s role as a community hub.

What JUJUHOME is looking for…

Essential

• A genuine passion for homeware, interiors, and design-led lifestyle products.
• Experience in retail, hospitality, or a customer-facing role.
• Excellent interpersonal and communication skills, with a warm and approachable manner.
• Strong attention to detail and a natural eye for aesthetics and presentation.
• A proactive, flexible approach to work — willing to support the team across all areas of the store.
• Reliable and punctual, with the ability to work weekend shifts and occasional evenings.
• Comfortable working independently and using initiative when needed.

Beneficial:

• Experience working in a homeware, interiors, fashion or lifestyle retail environment.
• Familiarity with POS systems and basic stock management processes.
• An active interest in or connection to the Hackney Wick / East London creative community.
• Experience assisting with visual merchandising or styled displays.
• Basic social media skills, particularly photography or short-form video content.

What JUJUHOME offers:

• Hourly pay rate, in line with the London Living Wage as a minimum.
• Generous staff discount across the full JUJUHOME product range.
• A supportive, creative team environment within an independent business you can be proud of.
• Opportunities to grow your product knowledge and retail skills.
• Involvement in store events, community activations, and brand partnerships.
• Workplace pension scheme.
• A welcoming, inclusive workplace that values your individuality and input.
• 30% Staff Discount
• Complimentary Drinks from JUJUHOME CHA.

Application

Send your CV and a short cover letter on why JUJUHOME feels like the right fit.