About: Dinny Hall, a luminary in British jewellery design, launched her eponymous brand in 1985, shortly after graduating from Central Saint Martins, marking the inception of a brand that seamlessly blends elegance with innovation. Dinny Hall’s jewellery is defined by a balance of classic craftsmanship and contemporary refinement. Each collection reflects a deep appreciation for form and proportion, with designs ranging from delicate, organic shapes to bold, sculptural silhouettes. Whether drawing on nature, historical motifs, or modernist principles, Dinny’s work remains instantly recognisable with its design integrity providing longevity, effortless wearability and understated luxury. ‘Jewellery is made to be worn, not hidden away in a box for a day that may never come’.
Do you light up when you talk to people? Do you love the moment a customer finds exactly the right piece and you close a sale? Then this role was made for you.
Dinny Hall is one of Britain's most beloved independent jewellery houses, known for timeless design, quiet luxury, and pieces that carry real meaning. We're looking for a warm, curious Customer Services & Client Liaison. This is a role for someone who doesn't just handle enquiries; they build relationships, remember names, and make every customer feel like the most important person in the room.
The Customer Services & Client Liaison role at a glance:
Every day; Talking to customers across phone, email, and in person and loving every moment of it.
Online orders; Picking, packing and dispatching e-commerce orders with the same care as a gift.
Bespoke commissions; Guiding clients through the magic of creating a truly one-of-a-kind piece.
Lasting relationships; Building genuine connections that bring customers back for life's most special moments.
What the Customer Services & Client Liaison will be doing:
Being the warm, knowledgeable first point of contact for all customer enquiries for phone, email, live chat and redirected from stores
Picking, packing and dispatching e-commerce orders to the exacting standard our customers expect — every parcel should feel like it was packed with love
Processing returns and exchanges efficiently and with genuine care, turning a potentially disappointing experience into a positive one
Keeping on top of order management in our e-commerce platform — tracking, updating customers proactively, and resolving any fulfilment issues quickly
Managing and nurturing bespoke commission requests from first conversation through to delivery, keeping clients informed and excited every step of the way
Building lasting client relationships — remembering preferences, milestone occasions, and the stories behind their purchases
Handling repairs, returns and after-sales with care and empathy, turning tricky situations into positive outcomes
Maintaining detailed client records and following up proactively to delight customers before they even have to ask
Liaise with couriers to arrange timely deliveries and track shipments.
What Dinny Hall is looking for:
Experience in luxury retail, hospitality, or a client-facing role
A love for jewellery
Excellent written and verbal communication
Comfortable with ERP/Stock and Ecommerce systems
Genuinely loves talking to people; this is your superpower
Warm, patient and deeply empathetic
Highly organised with a sharp eye for detail
Calm under pressure and graceful in difficult situations
Passionate about beautiful, meaningful objects
A natural storyteller who can bring a piece to life in words
Jewellery knowledge is a bonus
What we offer
£27,000 – £32,000 salary
28 days holiday including bank holidays
A close-knit, creative team at an iconic independent British jewellery brand
Generous staff discount on our collections
Training on our full range and bespoke process — you'll become a true jewellery expert
A culture where customer relationships are celebrated, not just counted
Application
Apply with a CV and a cover letter outlining your suitability and interest.
