Chopova Lowena, an independent luxury fashion label based in London, is looking for an experienced, highly organised Brand Operations Manager with strong leadership skills to efficiently run day-to-day office operations, serving as the central pillar of our business and ensuring seamless operations while maintaining our strict brand standards.

Reporting directly to the Directors within a close-knit, fast-paced team consisting of dedicated leads across our commercial, creative, and operational functions, the successful applicant will have the core goal of bridging the gap between creative output, strategy, and daily execution.

By taking charge of seasonal workflows, managing the in-studio team, overseeing all brand activities, and owning everything from special projects to studio procedures, the Brand Operations Manager will enable the Directors to focus on the creative.

This is a great opportunity for a very organised, creative, strategic and detail-oriented individual with experience in fashion management.

Key Responsibilities of the Brand Operations Manager

Studio Operations & Workflow:

• Ensure that all teams are fulfilling their deliverables in line with the business calendar.
• Plan workflow, sampling, production and show timelines are some of the main focuses.
• Focus on keeping the Directors closely in the know of all departmental activities.

Brand Guardianship & Strategy & Growth:

• Ensure all visual, written and team communications are perfectly aligned with our brand identity and tone of voice.
• Maintain a great understanding of the brand's positioning and be able to develop a brand strategy for commercial growth, including DTC, Wholesale, Social Media, Visual Campaigns, Marketing and Collaborations.

Campaign & Event Management:

• Manage event production for all shows, events and shoots.
• Organise and oversee the marketing calendar, and project manage all special projects and collaborations.

Brand Partnerships:

• Cultivate and maintain relationships with partners and Collaborators.

Team Leadership & Administration:

• Manage our 6-person in-studio team and make sure all deliverables are achieved on time. Make sure the Directors are always communicated to and be their right hand in all brand activities.
• Manage general office administrative procedures, overseeing the studio manager, and overseeing seasonal budgets.
• Handle foundational HR touchpoints, such as advertising job vacancies, screening applicants, and staff induction
• Assist with managing interns.
• Plan and execute team events and team building.

Customer Experience:

• Collaborate with the wider team to continually refine our customer experience, including developing packaging, special in store services, thinking about customer experience strategically.

Production:

• Maintain an overview of production with freelance and in-house teams.
• Ensure we meet all production deadlines.
• Assist with any problem-solving that comes up throughout the process.

Store Strategy:

• Ensure the store events are planned out and organised within the team.
• Develop a retail strategy alongside the Directors which aligns with the growth goals of the brand.

Retail Oversight & Strategy:

• Act as the primary point of leadership for our inaugural physical retail space, directly overseeing the future Store Manager.
• Ensure tasks are effectively delegated across the retail team and collaborate to develop a strategic, year-round calendar of in-store events and brand activations.

What Chopova Lowena is looking for:

• At least 3 years' experience in operations, studio management or brand management within the luxury fashion sector.
• Exceptional organisational skills with proven experience running daily operations, managing a studio team, studio schedules, and keeping multiple timelines on track.
•  A meticulous eye for detail
• Pragmatic, solutions-oriented and enthusiastic to work as a part of a small growing brand in a creative environment.
• A deep understanding of luxury consumer behaviour, PR, and brand aesthetics.
• Proven experience managing cross-functional teams and acting as the central point of contact in a busy studio environment.
• Strong financial acumen with experience preparing seasonal budgets.
• A natural problem-solver who can handle administrative, HR, and production duties autonomously.
• Experience in booking and managing freelancers
• Strong logistical skills, with excellent attention to detail and organisational skills.
• A problem solver and solution-oriented individual with a ‘can-do’ attitude
• A strong team player
• Self-starter who likes to use their own initiative and takes ownership of their own projects and tasks.
• Familiarity with Zedonk, Shopify, Photoshop, Google Suite, Figma, and Trello is a plus.
• Experience with clothing and/or a similar category of production/working with factories is a plus.

Application

Apply with a CV and a cover letter outlining your suitability and interest.