The Diversity Agency (TDA) is a London-based modelling and talent agency with 300+ faces on the books across fashion, commercial, editorial and television.  We've been running since 2016, and our work shows up for clients including Havas, Wieden + Kennedy, M&C Saatchi, Omnicom, Hogarth, Craft Worldwide, Charlotte Tilbury and Barbour.

Our Account Manager of nine years is going on maternity leave from late July 2026.  We're hiring early so we get a overlap with her still working— your training won't come from a manual, it'll come from her.

This is a remote working 12-month maternity cover role with a clear path to a permanent position for the right candidate.

The SHAPE of the role

The Senior Account & Operations Manager will be the single point of integrity between five money streams: client invoicing, model payments, contract review, Mediaslide bookkeeping, and the quarterly VAT reconciliation that goes to HMRC. The bookers bring the bookings in.  The Senior Account & Operations Manager turn them into invoices, into reconciled payments, into models paid every Friday.  The Senior Account & Operations Manager will also bridge between bookers, clients, models, the in-house accountant Kiran, and Marcus the founder.  The person everyone CCs.

What the Senior Account & Operations Manager will own:

• Raising client invoices on Mediaslide, copied across to Xero with a clean audit trail in our Google Sheets
• Reading and counter-signing every client contract, sending to the model, returning the counter-signed copy
• Payment Runs
• Quarterly VAT reconciliation before HMRC submission
• Late-payment chasing and credit control
• Holding the relationship with our top clients during the maternity cover window

What The Diversity Agency is looking for:

• At least 2 years' operations, account management, finance, or bookkeeping experience.
• Comfortable with numbers, contracts and invoices — not afraid of a spreadsheet.
• Calm in volume — the role juggles four to five live workflows at once.
• Decisive without second-guessing — the work moves quickly and there is no peer reviewer.
• The right to work in the UK.
• Available to start by Monday 15 June 2026.
• Relevant experience within a creative agency, model agency, talent management, or production environment is a plus.

Why this role, and why now

Account Manager, has nine years at TDA and runs an operation we're proud of.  The first step of this job are full overlap with her — the successful applicant will learn the work from her directly.  The position is scoped at Senior Account & Operations Manager level with scope to evolve into a Chief of Staff hybrid once Sumeet returns.

The Structure:

• Initial freelance day rate from start date through 24 July 2026 (handover period — flexibility for both sides)
• Salaried maternity cover contract from 27 July 2026, approximately 12 months
• Permanent conversion considered at the end of the cover period

Salary & Location:

• £32,000 – £34,000 FTE depending on experience
• Full-time, Monday to Friday
• Work from home

Application

Apply with a CV and a cover letter outlinnig your suitability and interest.