Muji is looking for a detail-oriented, motivated, numerically confident Ecommerce Admin Intern to join the team in London, supporting the online operations and customer service team.

In this role, the successful applicant will help manage order and refund data, assist with customer care investigations, and facilitate communication between internal departments and third-party partners.

Responsibilities of the Ecommerce Admin Intern

Refund & Data Management

• Accurately register and process customer refunds within internal systems.
• Maintain and update refund records for auditing and reporting purposes.
• Handle numerical data with accuracy and consistency.

Order Processing & Tracking:

• Submit furniture and large-item orders through internal platforms.
• Log, update, and maintain order information across shared files and trackers.
• Send order information to third-party carriers to ensure accurate and timely dispatch.
• Identify issues such as delays or missing information, escalating where appropriate.

Customer Service Support:

• Assist Customer Care Administrators with investigative service tickets.
• Liaise with third-party partners and internal warehouse teams to resolve delivery, products
• or service issues.
• Provide timely, clear updates to support efficient ticket resolution.

Online Order Support

• Support the processing of orders, particularly those related to back orders or system issues.
• Correct and update order details (e.g., customer information, product availability, shipping)
• Ensure accuracy of orders prior to processing.

Stock & Operations Coordination:

• Monitor stock levels and identify out-of-stock (OOS) items.
• Communicate OOS findings to the Operations Manager and support follow-up actions.
• Help maintain accurate product availability information across systems.

What Muji is looking for:

• Strong attention to detail and organisational skills.
• Confident working with numbers; comfortable handling data and basic calculations.
• Ability to multitask, prioritise, and manage time effectively.
• Strong communication skills for liaising with internal teams and external partners.
• Proficiency with Microsoft Office or Google Workspace.
• Clear and professional written communication.
• Proactive and eager to learn within a fast-paced e-commerce environment.
• Fluency in English
• Basic understanding of e-commerce operations is a plus.
• A second EU language (French, German, Italian, or Spanish) is a plus.