Starting mid September, Emilia Wickstead is looking for a temporary recruit with e-commerce and customer care experience to cover for 6–8 weeks in Kensal Rise, London.

The E-Commerce & Customer Care Coordinator will be the primary contact for customer inquiries, coordinating the returns and refund process, and supporting day-to-day website operations on Shopify.

Key Responsibilities of the E-Commerce & Customer Care Coordinator:

• Respond to customer inquiries via email and Gorgias with professionalism and clarity
• Coordinate returns process: tracking, refunds, warehouse coordination across multiple locations
• Process customer refunds and maintain accurate records
• Support Shopify storefront operations: product uploads, pricing updates, collection management
• Use data tools (Excel, Shopify reporting, SWAP) to track orders and returns
• Coordinate with warehouse and shipping teams on returns logistics
• Maintain organised records and documentation

What Emilia Wickstead is looking for…

Required:

• Customer care experience, including email support and order management.
• Solid Shopify experience, i.e. comfortable navigating the backend.
• Proficiency with Excel, including data entry and basic reporting
• E-commerce operations experience, including orders, returns and logistics
• Strong communication skills and attention to detail
• Ability to work independently and manage multiple priorities

Nice to Have:

• Fashion or luxury retail background
• Familiarity with AfterShip, SWAP, ShipStation, or similar tools
• Knowledge of DHL or international shipping

Key Details

• Duration: 6-8 weeks (mid-September to November)
• Type: Temporary, full-time cover
• Onboarding: 1-2 weeks shadowing before solo responsibilities

Application

Apply with a CV and a cover letter outlining your suitability and interest.

Please apply only if you have the required experience and are available for the dates specified.

If you do not hear back from us within 2 weeks of application, unfortunately you have been unsuccessful.