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Boutique Store Manager - Dalston

Listing ID: 1222220

Boutique Store Manager - Dalston

Type of Position: Permanent Position
Company / Organisation / Artist Name: Glassworks
Area of Fashion: Retail (store role)
Location: Dalston, East London, London
Hours: Full Time
Experience: 1 to 2 years
Specified Hours: 40 hours per week
Salary / Wage: DOE
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 4 weeks 1 day
About: Founded in London in 2010, Glassworks is a fresh London fashion brand – totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. With the recent launch of our ecommerce site and flagship store expansion, we are focused on scaling our existing channels and opening additional stores in 2022 – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.

The Retail Store Manager will be a highly organized, confident self-starter who will take on the responsibility of managing Glassworks's Dalston boutique, leading a small, tight-knit team on a day-to-day basis. This role is perfect for someone who is driven to succeed in retail management who is mature, quick-thinking and can handle a range of situations and personalities. No two days are the same and as the company grows, the stores will be regularly improved and performance targets elevated. As you will be responsible for the daily management of the store, you must be able to work and lead independently and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a company to success. 
So what will I be doing every day?

  • Managing the people, store operations and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
  • Planning and distributing the staffing schedule keeping labour costs within budget;
  • Managing the retail team and developing in-store talent including communicating and delivering rewards and recognition for the team;
  • Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures;
  • Overseeing the stock delivery, stock transfer and stock room maintenance processes;
  • Developing creative strategies (e.g., new product, VM ideas) to maximise the role of the store within the territory;
  • Monitoring the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews; and
  • Effectively managing performance and corrective action processes in conjunction with Human Resources.


  • 1 year's minimum retail management experience, preferably in women’s fashion
  • IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently
  • Mature, honest, and hard-working with great management and interpersonal skills and a keen eye for detail
  • A natural ability and strong desire to manage and lead
  • Professional, well spoken, with excellent communication skills


  • Pension scheme
  • Vibrant team culture 
  • Sales commission
  • Uniform allowance

Application Form

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