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Leisure Membership Manager

Listing ID: 952089

Leisure Membership Manager

Type of Position: Permanent Position
Company / Organisation / Artist Name: KWD Solutions
Area of Fashion: Retail (store role)
Location: Central London, London
Hours: Full Time
Experience: 1 to 2 years
Twitter Handle: @
Deadline: Ongoing
Ad Expires In: 1 month 1 day

World's leading health and wellness organisation is currently seeking a Membership Manager for a private members club, located in London. 

Responsibilities include:

  • Promoting the values and mission of with an integral understanding of the philosophy and business aims.
  • Responding to, tracking and following up on enquiries.
  • Determining prospective members goals and motivation and delivering membership consults and tours.
  • Managing the client’s journey' from enquiry to trial, initial consultation and ongoing membership. Overseeing membership accounts and membership experience.
  • Being proactive in generating membership leads through current members and data collection outside the club.
  • Meeting and exceeding sales targets and KPIs.
  • Maintaining a thorough knowledge of the Studio timetable and training, ensuring you can explain in detail and with interest all classes on the club timetable and each trainer’s individual training style
  • Being involved with day to day operational procedures within the club. Adhering to operational excellence standards and working with the wider team to deliver an outstanding member experience.
  • Identifying areas of improvement and implementing solutions to enhance member experience.
  • Attending regular sales and training meetings, liaising with trainers, club management and front of house.
  • Reporting directly to the Club Manager.

Requirements:

  • Previous sales experience.
  • Previous experience working with a luxury brand(s) is preferred.
  • Excellent listening, verbal and written communication skills.
  • Ability to multitask and learn quickly.
  • Ability to empathise and build relationships with members and resolve conflicts in a professional and tactful manner.
  • Ability to work cooperatively with other staff and members;
  • Proficient in Microsoft Excel and Word.
  • Passion for health, wellness 
  • A degree in business, sales, marketing, communications or a related field is preferred.

Application:

Applicants will be interviewed over the phone or, when possible, in person by KWD Solutions. Please note - due to the volume of applications received, only those selected for interviews by KWD Solutions will be contacted.


Application Form

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Applicant Requirements

The recruiter would like you to confirm you meet the following requirements before your application can be sent. Please tick the following boxes to confirm you meet the requirements of the role. These requirements do need to be confirmed in order for your application to be sent

Proficient in Microsoft Excel and Word. *

Passion for health, wellness *

Applicant Questions

The recruiter would like you to answer the following questions. The questions need to be answered in order for your application to be sent

Do you have a degree in business, sales, marketing, communications or a related field? *

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I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

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