About: Consigned Sealed Delivered specialises in providing a premium platform for women to sell their high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and coming designers like Jacquemus. We pride ourselves on offering exceptional customer service, a commitment to authenticity, and a seamless consignment experience. CSD has two retail stores strategically located in Marylebone and Notting Hill. Our business thrives on offering premium, curated selections of pre-loved luxury fashion items both in-store and online. We also offer a growing number of brand-new products.
Consigned Sealed Delivered is seeking a dynamic and experienced Sales Associate to work in one of our two retail stores, ensuring the highest level of customer service and operational efficiency. The position of Luxury Advisor is similar to that of a traditional sales associate in that they assist customers with their shopping experience in the retail store. However, CSD also serves consignors, people who are selling their items through consignment with us, so luxury advisors will also be responsible for assisting consignors in store, and receiving and returning their items. Successful Luxury Advisors earn £500+ monthly in commissions.
(Please note this posting is for a position in our Notting Hill Store, applicants looking to apply for a role in our Marylebone Lane store should apply through the separate job description currently advertised)
Why Work at CSD?
CSD believes in empowering people by providing them the opportunity to grow within their roles. As a young company with around 30 employees, everyone knows each other on a first name basis, and it's easy to develop close working relationships with management and the CEO. Every employee is given opportunities to show their talents and develop new strategies and initiatives. The benefit of working in a high-growth young and vibrant company is that the needs of the company are constantly evolving, and CSD always looks within when promoting before hiring externally.
Responsibilities:
Provide exceptional customer service at all times and maintain a high level of approach and conversation at all times
Evaluating items that are brought in on consignment, such as clothing, shoes, jewelry, and accessories
Accepting incoming consignment drop-offs from customers
Communicating with customers regarding account information and store consignment policies and criteria
Preparing and sorting consignments to go to warehouse for quality control
Develop customer relationships and maintain an active customer base
Strive to increase and overachieve in sales and store targets
Monitor sales performance
Ensure that the shop floor is fully operational for daily service and later packed away as necessary at the end of the day
Stay up to date with all product knowledge
Replenish stock levels when needed to maximise sales opportunities
Ensure that all customers are dealt with professionally and in line with company standards and procedures
Undertake daily administrative activities such as cashing in, making sure stock updates are reflected across the board
Qualifications:
Relevant sales experience gained in the luxury retail industry
Fluency in English
Organisation skills and efficiency with proven ability to work to stringent deadlines
Great prioritisation skills and can take on a multitude of tasks dynamically and effectively
Great communication skills and are someone who genuinely enjoys working with others and responds to queries on time
A positive, can-do attitude
High standards in day-to-day routines whilst multitasking on other long-term projects and working under pressure
Exceptional attention to detail, especially in carrying out routine checks for website product information
A self-starter attitude and someone who is process and results-driven with a genuine interest in retail operations, merchandising, and warehouse operations
Availability to work weekends
Availability to fulfil other duties as called upon
Degree-level education is beneficial
If you are a dedicated, results-driven individual with a passion for luxury fashion and retail excellence, we invite you to apply for the role of Luxury Advisor at Consigned Sealed Delivered. Join our team and contribute to our mission of redefining luxury consignment and second hand luxury fashion.
Application
Apply with a CV and cover letter via the application form.