The Retail Store Manager will be a confident, self starter who will take on the responsibility of managing a Glassworks London retail location on a day-to-day basis. You will lead a retail team and will report into the Retail Area Manager. 

This role is perfect for someone who is driven to succeed in retail management who is mature, quick-thinking and can handle a range of situations and personalities. No two days are the same and as the company grows, the stores will be regularly improved and performance targets elevated. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a company to success. 

So what will I be doing every day?

• Managing the people, brand/store environment standards and store/personal styling/piercing suite operations to achieve daily/weekly/monthly targets and ensuring best-in-class customer service and satisfaction scores;
• Managing the retail team including regular meetings, personal development plans/appraisals, and commission/contest rewards;
• Recruiting and delivering new staff training/onboarding process and continued staff training for new information/procedures;
• Monitoring the store sales targets/KPIs and managing the team and operations to achieve excellent store performance marks in monthly management reviews; and
• Planning and distributing the staffing schedule keeping labour costs within budget;
• Overseeing the stock delivery, stock transfer and stock room maintenance processes;
• Developing creative strategies (e.g., new product, VM ideas) to maximise the role of the store within the territory;
• Effectively managing performance and corrective action processes in conjunction with Human Resources.

Requirements:

• At least 2 years' retail management experience, preferably in women’s fashion
• Passionate about the Glassworks London brand/products,
• Clear styling ability, and love communicating with people – customers and team members alike
• Natural ability to identify stand out sales talent, and the drive and maturity to train, develop and manage retail teams
• A detailed understanding of retail KPIs (revenue, ATV, UPT, profit) and a clear track record of success in your previous work experience
• A clear track record of taking ownership of the performance of your store and team including initiatives that you introduced that drove success
• IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently

Employment perks:

• Pension scheme
• Commission scheme
• Generous employee discount
• Vibrant team culture