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Sales Associate - Mandarin Speaking

Listing ID: 492060

Sales Associate - Mandarin Speaking

Type of Position: Permanent Position
Company / Organisation / Artist Name: UNDERGROUND
Area of Fashion: Retail (store role)
Location: Soho, Central London, London
Hours: Full Time or Part Time
Experience: 1 to 2 years
Salary: Competitve
Twitter Handle: @undergroundshoe
Deadline: Ongoing
Ad Expires In: 2 weeks 4 days
About: Underground is an independent British brand has been influencing and has been influenced by British Sub Culture since 1981. The brand opened its original store in Manchester in 1981 and Underground is now available from stores the flagship store in Soho, the online store and from selected stores and department stores around the world.

Unwavering in its dedication to the scene, Underground has carefully and successfully maintained itself as a champion of sub culture and simultaneously remained on the cutting edge of fashion with its reimagination of those cultures for current times in the spirit of “Always Forward. Never Back".

We are looking for a Full Time / Part Time Mandarin speaking sales associate to work at our Soho store in Berwick Street.  We are looking for new team members that share a love of our “Universe “. Music and sub culture are so important to us and we like our team members to share those interests and maintain and help develop  those elements within the brand.

All team members are encouraged, and required to be, creative and pro-active, contributing new ideas and helping to drive the business with ideas and energy.  We are an independent company but we offer a competitive salary and the benefits of working in a focused and determined team. Our team enjoy free tickets for live music events and an attractive discount on all of our products.
Job description:

  • Helping to maintain the presentation of the store
  • Greeting and meeting customers to the store
  • Introducing the brand to our customers
  • Advising customers on the product options available
  • Gift wrapping or packaging the product for the customer
  • Engaging customers with information about the brand and our social media
  • Assisting with stock room duties
  • Above all- being an ambassador for the brand to present and promote our products.


  • Our store provides customers with a very high level of customer service. Staff receive ongoing product and customer service training to ensure that we provide a good brand experience to our international client base.
  • All candidates are expected to have at least two years experience in retail fashion and a genuine desire to provide good service levels to the customer.
  • Being a sales associate at the Underground store you will have more responsibilities than you might find at other stores. Of course you will need to provide the customers with a high level of customer service, advise on the suitability of product and explain our brand story. You will also be taking care of stock intakes and making sure the stock is brought through to display and available for our customers
  • We encourage a high level of engagement with our customers and you will be responsible for encouraging them to follow our social media, join our mailing list or attend events.
  • But more than that, you will be working with our marketing team to help produce and present some of the social media content, you will be taking care of some of the musicians and artists that are our customers, greeting bloggers or journalists who call by our store, helping to arrange the frequent window installations and features and joining other teams in the business on various projects.
  • Being a member of the store team you will be one of the most prominent faces of the brand .It might not be quite the role you expect for a store sales staff but this is Underground and we encourage all of our team to get involved.
  • As part of our inclusive team philosophy Underground arranges regular events where all the team can come together for some proper non-work relaxation and fun.


  • A minimum of two years experience in a fashion, design or beauty retail environment.
  • A positive and welcoming approach to our customers
  • An understanding of our brand and enthusiasm to learn more about it
  • A willingness to engage in varied aspects of the store operations
  • Familiar with working in a small focused team


Apply with a CV and cover letter via the applicatio form.

Application Form

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