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Store Manager - Horsham

Listing ID: 1082634

Store Manager - Horsham

Type of Position: Permanent Position
Company / Organisation / Artist Name: Hobbs
Area of Fashion: Retail (store role)
Location: Horsham, West Sussex, South East
Hours: Full Time
Experience: 2 to 5 years
Specified Hours: 40 hours per week
Start Date: November 2019
Reporting To: Regional Manager
Deadline: Ongoing
Ad Expires In: 3 days 12 hours

To support and drive the team to achieve sales, productivity, profit and drive a ‘customer-first’ attitude. To ensure every customer experience is tailored and memorable by inspiring and leading the store team to deliver exceptional customer service, and implement and uphold outstanding store standards, Ability to convert the Hobbs service strategy into real, shop-floor activities and drive and confidently manage all operational store processes, and deliver strong results, through a clear leadership strategy. Ability to recruit, retain, motivate and develop your team to drive the success of your location. Willingness to think of new and innovative solutions to driving sales and customer service levels ensuring profitability of the location.

Key behavious, and desirable characteristics:

  • Pro-active, energetic, and passionate; customer-centric approach
  • Driven by clear, tangible results
  • Strategic thinker with keen focus on people development
  • Assertive and confident with an ability to positively challenge and influence senior management
  • Practical and dynamic in discovering new ways of working and supporting the team through business change in a positive way
  • Results oriented, commercially aware and sales driven; works well under pressure
  • An influential role model with a collaborative, strong leadership style
  • Articulate and decisive with an excellent attention to detail
  • A clear confidence with delivering great service and engagement
  • Natural leader and strong coach, demonstrates challenge and evolve
  • Open and honest communicator
  • Strives for continuous improvement 

Comptencies required:

  • Selling and Outstanding Customer Service
  • Ability to drive and succeed with individual and branch targets and sales performances; plan, apply and implement the required measures
  • Ability to drive profitability through effective and efficient management and communication within team
  • Drives and delivers on all business KPI’s and ensures the team implement necessary actions as solutions where necessary: sales, Clienteling, stock loss, controllable costs, payroll and productivity, and uses this information to make informed decisions
  • Willingness to go the extra mile to meet the customers’ unique style needs and override any objection through tailored, appropriate questioning and observations

Role requirements

Selling and Outstanding Customer Service:

  • Creates an environment where the team are continuously delighting the customer and communicates with clarity that the customer is the primary focus for all selling activity
  • Coaches and supports their team on product knowledge and the collection so that they understand the impact their service level is having
  • Proactively coaches the team to identify sales opportunities through all Omni Channel routes to maximise customer loyalty and repeat spending
  • Sets branch targets and consistently reviews the levels of service being produced by self and others and ensures improvements are made when required
  • Seek out customer feedback, evaluating it and making changes where appropriate
  • Creative and persistent in their mission to offer the best customer experience amongst competitors
  • Rewards and recognises excellent customer service at every opportunity while managing  poor customer service consistently
  • Build customer loyalty through our Together scheme and booking in customer appointments; champion this scheme amongst the team to drive relationships, sales volume and the store’s customer base
  • Continually embraces new ideas acting as a leader of change within the team 

Commercial and Strategic Awareness:

  • Accurately interprets data to pinpoint risk versus opportunities and takes action
  • Merchandises the collection in a visually exciting way to increase footfall and drive sales whilst remaining in line with visual guidelines
  • Be commercially aware and responsive to current sales trends, analysing and acting on stock levels and space in order to maximise sales
  • Works alongside the Regional Manager to ensure that the store has the right stock package for the market
  • Builds trust and respect  with peers and centre management to provide insight into the local market to maximise every opportunity; working closely with host stores
  • Proactively developing new business initiatives and events through networking and marketing tools. Aware of local events and opportunities and uses this to promote the brand whilst adopting best practice ideas with own store events
  • Gives quality feedback on trading, whilst also thinking of ways to improve current trade
  • Empowered to take on  “own business” mentality and creates ideas to move the brand forward
  • Uses Day-by-Day reports to monitor and act proactively to improve key performance indicators; helps collate trade feedback
  • Responsive to current sales trends, analysing and acting on stock levels to maximise sales
  • Understands branch service strategy and demonstrates how this can be adapted to the requirements of every customer 

Personal and Team Management:

  • Recruits highly ambitious competent individuals who fit the brand and are passionate about Hobbs
  • Works collaboratively to drive the management team to develier clear results, maximise potential and increase performance through a coaching attitude, offering bespoke training throughout the on-boarding journey and beyond the employee experience
  • Engages and inspires the team to sell the collection with passion and enthusiasm
  • Ensures personal development reviews are planned and carried out in a timely and motivational manner
  • Able to articulate accurate feedback about performance in a constructive and developmental manner
  • Develops training and development plans based on assessment of needs of the team
  • Uses performance management processes to ensure all teams are at the required standard
  • Ability to deal with any sensitive information and works closely with partners in HR to manage employees
  • Leads team meetings to reinforce key targets, promotions and business communication
  • Encourages retention through ensuring team are on-board with store strategy and management team’s thinking in line with wider business initiatives
  • To take responsibility for co-ordinating a number of critical business duties within the store and utilise the support of others to achieve. 
  • Omni-channel business
  • Drives all Omni-channel options within Hobbs to provide items anytime, anywhere and constantly drive new business through Sign ups and links transactions to customer profiles
  • Promote the brand, products and all Hobbs Omni-channel services at all times through customer interactions and an awareness of wider company service strategies 

Branch Operations:

  • Manages all stock control and delivery procedures in the branch
  • Ensures that the sales floor is replenished at all times
  • Ensures immaculate presentation of branch in terms of cleanliness and tidiness and that the back of house also meets model store standards
  • Able to provide informed decisions, based on the analysis of detailed store records, including expenditure reports, sales figures and key employee performance indicators
  • Implements and maintains effective and efficient operational processes, procedures and administration; leading by example in the management of all aspects of operational compliance including stock loss management, health and safety, people management administration - time and attendance; ensure team adhere to all aspects of operational compliance
  • Responsible for authorising and processing post-void transactions, authorising promotional discounts and employee discount sales
  • Extensive knowledge of company policies, procedures and processes
  • To manage all Financial, Operational, Commercial and People development aspects of your site to drive ‘Success’ across all brands and teams
  • To manage relationship with Regional Manager to ensure clear communication channels are developed and supported 

Living the Brand and the Brand Values:

  • Builds trust amongst team through delegation and team work and a clear, management style
  • Holds and drives Head Office store visits in a confident way; providing an overview of trends making an impact on the market, branch performance and areas for improvement
  • Utilises team members with particular skillsets to upskill other members of staff
  • Adopts a ‘one-team’ and ‘one-business’ approach, facilitating a team unity
  • Acts as a buddy, role model and mentor to new Managers coming in to the business to encourage, inspire and motivate
  • To identify, share and spread best practice throughout the business
  • Demonstrates integrity and credibility and is visible and approachable at all times whilst in store 

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