Otiumberg's Mission Statement: TO CREATE BEAUTIFUL AND RESPONSIBLE DESIGNS WHICH SERVE TO UPLIFT AND EMPOWER EVERY PERSON THEY INTERACT WITH.

From our design ethos and material selection to our non-seasonal and made-to-order production, we are committed to a more circular approach using the most responsible materials we can find.  We are committed to ongoing multi-criteria review of every piece we make and look forward to sharing this journey with you over the years to come.

As we work towards being environmentally and socially accountable, we hope that our managers and employees will be on board with our mission and participate in a proactive way.

Otiumberg Missions:

• Participate and support in the Otiumberg mission statement.
• Proactively participate in the Otiumberg social and environmental objectives.
• Encourage other employees to do the same.
• As we work towards being environmentally and socially accountable, we hope that our managers and employees will be on board with our mission and participate in a proactive way.

The Role of Supervisor

We're looking for a friendly, motivated Supervisor to join our team at our new Kings Road, Chelsea, London store. This role is all about delivering exceptional customer service, building genuine connections with customers, and creating a welcoming in-store experience that reflects our brand values — while also taking a lead role in the day-to-day running of the store.

As a Supervisor, you'll be the face of the store — supporting customers throughout their journey, maintaining high visual standards, and contributing to a positive, high-performing team environment. You'll act as a keyholder and take full responsibility for the store, including opening and closing, on the Manager's days off.

Key Responsibilities of the Supervisor:

• Provide outstanding, personalised customer service and product advice, leading by example for the wider team
• Act as a keyholder, taking responsibility for securely opening and closing the store
• Take charge of day-to-day store operations and team management on the Manager's days off
• Build strong relationships with customers to encourage repeat visits and brand loyalty
• Drive sales by understanding customer needs and confidently recommending products, supporting the team to hit targets
• Maintain excellent store presentation, including merchandising and stock organisation
• Process transactions accurately using the POS system, and oversee till reconciliation and cash-handling procedures
• Support and oversee stock deliveries, replenishment, and inventory checks
• Manage opening and closing procedures, including security responsibilities, as required
• Support and help lead in-store events, trunk shows, and special shopping evenings
• Coach, motivate and support the team to work collaboratively and achieve store targets and KPIs
• Act as the first point of contact for day-to-day issues or escalations in the Manager's absence

What Otiumberg is looking for:

• At least 2 years' experience working in a sales or customer service role for a fashion or jewellery retailer or similar business, ideally including experience as a keyholder, supervisor, or in another leadership capacity
• Available on Saturdays and/or Sundays
• Comfortable acting as a keyholder and taking full responsibility for the store in the Manager's absence
• A positive, enthusiastic attitude and strong communication skills
• A genuine interest in people and delivering great customer experiences
• Flexible availability, including weekends and some evenings for events and trunk shows
• Strong attention to detail and organisational skills
• A proactive team player who takes initiative and can confidently lead and support others

What Otiumberg offers:

• The opportunity to open and shape a landmark boutique for an established and growing designer brand
• A collaborative, creative team with a strong sense of shared purpose
• A beautifully positioned boutique in one of London’s most sought-after retail destinations
• Competitive salary and benefits
• Generous staff discount
• Genuine scope for progression as the brand continues to grow

If you're passionate about creating beautiful things while making a positive impact, we’d love to hear from you.

Application

Apply with a CV and a cover letter outlining your suitability and interest.

We don’t use credit checks in our hiring process, and we take a fair, role-relevant approach to any criminal record considerations.

Otiumberg's Commitment to Justice, Equity, Diversity & Inclusion (JEDI)

We’re building a business that reflects the beauty and individuality of the people we serve. As a B Corp, we are committed to using our platform as a force for good, not just in what we sell, but in how we treat our people and our planet.

We're committed to making positive and impactful changes through thoughtful hiring, inclusive design, ethical sourcing and a culture of learning and accountability.